Does your Cox Contour Box get stuck on startup? Get 9 free solutions (2023)

If your Cox bounding box is stuck on startup, there are usually two possibilities. Either the internet signal is unstable or the cabling between the surround sound box and the television is defective. To resolve the Cox Contour box stuck boot issue, simply touch the reset button on the Cox box and TV, then check all physical cables. Make sure they are all properly connected.

Also update your Cox cable box, also try to do a factory reset which will remove leftover files and make the kickbox faster. However, there are few solutions behind the trunk-mounted Cox contour box. Please do not skip any steps!

Why is my Cox Contour Box stuck when turning on?

There could be a reason that you have a software problem or a configuration problem of the DVR box. Also, an incorrect setting can prevent the Cox Contour box from running.Before you spend time troubleshooting, identify these issues and fix them easily. We will rule out this possibility if nothing helps to fix the box's problem. Take a look at the ways below that may affect how you insert your frame.

Does your Cox Contour Box get stuck on startup? Get 9 free solutions (1)

1) Cable problem

The cable problem is one of the most annoying problems that arise when the box gets stuck. In some cases it acts as a barrier for the helmsmanno signal box🇧🇷 In order to establish a stable cable connection, we may accidentally use faulty cable connections, resulting in no signal or cox box hanging.

2) Problem with the Cox cable box software

Software errors can complicate the connection to the Running Box. If there is a problem with the set top box software, the screen may freeze. Due to the continuous use,Cox-KabelboxSometimes it stops working or sometimes doesn't respond. It's a type of crash that is fixed by clearing the software cache.

(Video) How to Reset your Comcast Xfinity TV Cable Box

3) Could not connect to Cox cable box

The Cox Cable TV Box connection error occurs for all TV Box users. If you couldn't connect to the TV, the Contour box gets stuck on the startup option. To avoid the blocking problem, please adjust the box properly and check a small wire splice. Make sure nothing is missing to make a cable box connection.

4) Obsolete equipment

In order to use the Cox Contour Box with a TV, a connection must be established. You have been using the Pro Connect service for a long time. It may be outdated or not handle modern equipment. Outdated devices are constantly being modified in entertainment. Old devices can stop working at any time, leaving you with a screen stuck in the trunk of the outer box. Luckily, Cox's new self-installation kit will save you time and money. You don't need any experience to connect the Cox Contour Box to your TV. So throw out the old kit and install a new contour kit.

Cox Contour TV Self Installation Kit:

  • power cord
  • coaxial cable
  • cable hdmi
  • contour field
  • Remote control by voice or without voice

How to fix Cox Outline Box stuck at boot issue easily?

After looking at the ideas of possible problems, have you tried rebooting once? Sometimes a simple reboot or power cycle can fix the malfunctions. If resetting doesn't work for you, try the below-given solutions that will surely help you and fix the stuck bounding box issue.

Solution No. Problem #1: Perform a forced restart

Unlike a soft reset, you can also try to perform a hard reset on your Cox Box. Hard reset is also known as power cycling. Reasons for the boundary box to turn on and off include software error, software error, device sleep, error state, unresponsive state, and unresponsive state. This type of reset completely erases the searchable files and allows the device to be wiped like a new device. This is how you can easily reset the Cox contour box.

How to reset the Cox bounding box

(Video) How to fix common Cox TV troubleshooting issues

  1. Unplug the power cord from the outlet
  2. Wait 20-30 seconds
  3. Reconnect the power cord to the wall.
  4. Wait 2-4 minutes for the receiver to restart
  5. If your Cox receiver's clock is on
  6. the reset is complete
  7. Your TV guide will be loaded within 3-5 minutes
  8. Now is the time to have fun!
  9. Need more help? Visit

In general, the bounding box works fine after a hard reset or reboot. If the problem persists on your end. Connect the required cable to aportable or freestanding outletto prevent malfunction of the output or splitters.

Solution #2 - Reconnect all necessary cables

Another thing that could be a reason to put in the trunk. Bad cables cause signal interruptions, so you have to wait at the helmsman home screen. Cables often fail when there is an erratic break from the Cox end. A continuous failure can damage the required cables, causing a Cox problem. The following solution will help you investigate and fix possible cable damage.

  • Turn off the TV and set-top box
  • Now disconnect the power supply
  • Disconnect your coax cable
  • Also disconnect the HDMI cable
  • Change cable end
  • Then reconnect all cables.
  • Fill all connections with cable
  • Run a simple TV and Contour Box reset bot

Once the device is active in its own era, please check whether the connection is successful or not. If not, let's move on to other solutions.

Solution #3: Reset the Contour TV Box

If the outline box is still stuck on the splash screen, you may have the wrong font set. Because of this, the bounding box cannot transition smoothly to the next step. This error comes from the outline box. To reconfigure your contour TV box, please follow these steps carefully.

  1. Make sure your cable box is plugged in with all HDMI ports behind the TV
  2. Go to the TV source menu
  3. Select the appropriate port
  4. Now select the source of the cable box

Solution #4: Upgrade your Cox Contour Cable Box

If the screen is stuck, appears on the splash screen when trying to open the helmsman outline panel to access new entertainment content. First of all, you should update the firmware on your Cox box as soon as possible. First check the current firmware version. If a new update is available to install, you have a good chance of fixing the stuck boot issue simply by installing new firmware. Follow the step-by-step process to update Cox contour chart successfully.

  1. Touch the Contour button on the remote control
  2. Find the Settings button and tap on it.
  3. Go to the Settings tab
  4. Tap General and go to Daily Update Time.
  5. Check and apply "Latest update scripts".

If unfortunately no update is available here or the update cannot help you. Relax and move on to the next solution.


Solution #5 – Outline box to factory reset

If you factory reset the Contour Box, you have a good chance of bringing the box to life. A factory reset will reset all settings to default and also erase all unnecessary data that is causing the screen to become unresponsive. To re-establish your Cox connection you will need to log in with your existing Cox account. This is how you can easily perform a factory reset.

  • And a
  • Now follow the on-screen instructions.
  • Look for the "Reset my wired connection" tab.
  • Tap the blue "Reset my connection" button.

The factory reset process will now begin. It takes at least 15 minutes to fill out. So be patient and wait for a successful brand.

Solution #6 – Replace the bounding box

The old bounding box has several problems. You have to update it after a certain period of time. Usually, the box above shows a history of disk sector errors, which also shows problems playing programs, frequent crashes, unresponsive screens, stuck screens, and spontaneous reboots. Therefore, you need to change or replace the box in the cable store. Come to the Cox Store, they will check the case for the problem or replace it for free.

Solution #7 – Use Cable Signal Booster

If you're using a TV service provider like Mediacom, Comcast, or Cox, you may need to use a cable repeater. Signal strength is really very important when it comes to online entertainment. The low signal is buffered or has a hanging problem. Cable signal boosters are designed to boost TV signals. This means that by using a signal booster you can get incredible speed at the limit and the stalling problem can go away. Try it.

Solution #8 – Install Moca POE Filter

MoCA filters or MoCa immunity filters are used in "POE = Point of Entry" in front of each MoCa device. You can easily filter and protect any DOCSIS Internet signal. To avoid signal interference, you need to install a MoCA filter. A MoCa filter helps improve network performance, eliminates confusing connections, and blocks unwanted signals from neighbors. Finally, it boosts the signal so you can run the contour box smoothly with no lag.

Solution #9: Xfinity Help and Support

Cox's bounding box stays in a welcome connection to your entertainment experience. However, if none of the solutions work for your bounding box. You should request assistance from the Cox Help and Support Team. As a valued customer, they will surely help you!

(Video) IPTV Mag-254 diagnostics and solutions | Infomir

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Why is my contour box stuck on boot? ›

Start by unplugging the power cable, either from the power outlet in the wall or from the back of the digital box. After around 10 seconds, plug it back in. You'll see the word “boot” appear, and the box will take about five minutes to reset. When the box is displaying the time, it's ready.

How long does it take for Cox cable box to reboot? ›

It may take up to 30 minutes for the receiver to complete the reboot cycle and load all the guide data. Are you still experiencing issues? Contact us to continue troubleshooting.

Why is my contour box not working? ›

Confirm the TV equipment has an established connection. Check that the TV is on the correct HDMI source or input. The selected input must match where the HDMI connection is plugged into your TV. From the back of the TV and the Contour Stream Player, confirm all cables, including the HDMI are connected.

How do you fix a stuck boot logo? ›

A soft reset is the first thing you should try when your Android phone is stuck on the Samsung logo. A soft reset is essentially turning off and on your phone. Hold the Power button until your phone shuts off, wait 30 seconds, and then turn it back on.

How do you unfreeze a cable box? ›

Unplug your cable box from either the wall outlet or the box itself. Wait 2 minutes and plug it back in. The reboot process may take 3-5 minutes. During the reboot process, the cable box may display a series of numbers, characters or letters.

How long does it take Cox to activate a device? ›

Typically this takes less than 5 minutes, but in some cases this may take 30 minutes or longer to complete. Once you have activated, you should have Internet access for whatever's plugged into your cable modem. Congratulations!

Why does a cable box take so long to reboot? ›

Almost all cable boxes take an unreasonably (to the user) long time to reboot. They're getting a lot of information down the line from the supplier during the reboot, and the protocol makes that slow.

How long does it take for cable box to boot? ›

The lights on the box's display should turn on or say “Boot” as it starts back up. Wait 5-10 minutes while the system restarts before trying to use it again to see if the reboot worked. Contact your cable company if the cable box still doesn't work.

How do I get my contour box to work? ›

Connect the POWER CORD to the power outlet on the wall and the other end into the “Power” port on the Contour Box. Press and hold the mute and select buttons until one of the top buttons (cable, TV, AUX, or DVD) blinks twice. Then release both buttons. Press and release the TV button.

How do I fix my Cox contour box? ›

Whether you're experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Turn it off and unplug it, wait for over a minute, and plug it back in. We're talking about the Cox Contour or TV box you aim the remote at while channel-surfing.

How do I update my Cox Contour box? ›

  1. Using the Cox remote, press the A button. Result: The Help page displays.
  2. Use the arrow buttons to highlight System Refresh, then press OK. Result: The System Refresh pop up window displays.
  3. From the System Refresh pop up, use the arrow buttons to highlight Refresh Now, then press OK.

How long do Cox contour boxes last? ›

One Contour box with voice remote is included in your TV package price, plus Record 1 Starter DVR service for 12 months.

Why is my cable box not getting a signal? ›

Reconnect all cables at the back of the TV or box, making sure that the cables are all properly connected (you want to avoid loose cables that could cause signal loss) and if you have a signal booster connected, try removing that and plug the antenna cable straight into your receiver, recorder or TV.

How do I fix a boot startup problem? ›

Method 1: Startup repair tool
  1. Start the system to the installation media for the installed version of Windows. ...
  2. On the Install Windows screen, select Next > Repair your computer.
  3. On the Choose an option screen, select Troubleshoot.
  4. On the Advanced options screen, select Startup Repair.
2 Sept 2022

Why am I stuck on the boot screen? ›

In some cases, the "Windows stuck on loading screen" issue is caused by Windows updates or other problems. At this time, you can enter the Safe Mode, do nothing, and then reboot your computer to help the computer start normally again. Safe Mode starts with a minimum set of drivers, software, and service.

Why is my computer stuck on startup screen? ›

Software glitches, faulty hardware or removable media connected to your computer can sometimes cause the computer to hang and become unresponsive during the startup process. You can use a selection of troubleshooting techniques to fix the problem and get your computer starting normally.

How do you force unfreeze? ›

Press and hold down on the power button until your computer turns off, then press the power button again to boot back up from scratch. If you were working on something important when the freeze happened, you may be able to recover it, depending on the program and how it handles unsaved documents.

How do I unfreeze my device? ›

If your phone is frozen with the screen on, hold down the power button for about 30 seconds to restart.

How long does it take to activate Cox modem? ›

Allow the modem up to 15 minutes to finish processing. Many modems will have an Online light that becomes solid when it is ready. Check your modem's user guide or support website to see how your modem indicates it is ready.

How long does a router take to activate? ›

Your cable modem router might take up to 20 minutes to connect to the Internet. The Internet LED lights solid white after the cable modem router is online.

How do I activate this device? ›

To activate a device:
  1. Turn on the device.
  2. When prompted, connect the device to a network. The device is now activated and Essentials security requirements are automatically enforced.
  3. Follow the on-screen instructions to complete setup.

How often should you update your cable box? ›

How Long do Cable Modems Last? Cable modems can last many years, but advances in Internet technology can greatly improve your Internet performance. Typically, you should look to upgrade or replace your cable modem every two to four years.

How long does it take for a Internet box to restart? ›

Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

Is it OK to leave cable box on all the time? ›

The TV Box can be left on, but a periodic power down is good for any type of electronic device. If you run into issues with TV, the first step we always try is to restart the TV Box. I would say leave it running if that's more convenient for you, but just remember to power it down every once in a while.

What is the lifespan of a cable box? ›

Most boxes can easily last beyond five years if well maintained and operated correctly. The only real risk are the moving parts, such as any hard disks or fans, they can wear out.

Does turning off the cable box save electricity? ›

The boxes don't just consume power when you're using them; they also suck up energy when they're turned off. That's in turn because there's a whole mess of work being done under the boxes' casing: spinning hard drives, program guide updates, software downloads, all going on in the background.

Does Cox charge for a technician to come out? ›

Additional fees

Though Cox doesn't specify the actual cost anywhere on its website that I could find, you'll need to pay an installation fee of $100 if you want a technician to get your home's internet connection up and running.

Can I watch contour on my smart TV? ›

Is there an app for Roku, Apple TV, or Amazon Fire TV? The Contour app is currently not available on these smart TV devices. However, you can download and use channel-specific apps (e.g. ESPN, DisneyNow, Fox Sports Go, HBO Max, etc.) using your Cox account credentials.

How do I connect my contour to WiFi? ›

How to connect the Cox Contour Stream Player to wifi
  1. Make sure the Contour stream player is plugged in and connected to your TV.
  2. Use your remote buttons to navigate into “Settings”, or use the voice remote and say “settings”
  3. Scroll down and click “Network”
  4. Select your wireless network from the list.

How do I hard reset my Cox? ›

Verify all cable connections and try resetting the gateway. For manual reboots, unplug the power cord from the back of the gateway rather than at the wall outlet, wait for 30 seconds, and then plug it back in. None.

How do I reset my Cox Contour Controller? ›

Perform a Factory Reset as follows: Press and hold the Setup button on the Cox remote for three seconds, until the red LED on the remote turns green. Enter 9-8-1. Result: The LED blinks green twice to indicate the remote has been reset.

Why is my Cox network not working? ›

Check your devices for connectivity. Then try rebooting your personal device, and if that doesn't work, try rebooting your gateway. Secure the cables and cords connected between your equipment, devices and walls, and test that outlets are working and a fuse hasn't blown. Make sure your gateway is located properly.

Is Cox modem upgrade free? ›

Free use of upgraded modem requires subscription to both Cox High Speed Internet and Cox Digital Telephone. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See for complete Cox Internet Disclosures.

Do I need to update my Cox modem? ›

Do I have to update my equipment? Although it's not required, we recommend you update your equipment so you can enjoy surfing and streaming everything you love for a better and smoother internet experience.

Does Cox automatically update modem firmware? ›

There is no way for the user to update the firmware on any Cox gateway. Usually, most firmware updates are pushed out automatically, after a certain amount of time in testing. A Cox moderator or employee may be able to push a newer on to you, but only from their end.

How do I manually reset my cable box? ›

Reboots will often solve issues by resetting the box and its cable connection. To reboot, unplug the cable box from the power, either from the back of the box or from the power outlet on your wall or power strip, for approximately 30 seconds, and then plug it back in.

How do I remove Bootanimation? ›

  1. Open a Root Explorer app or any file manager with root permissions.
  2. Go to /system.
  3. Mount folder in R/W and open build.prop in text editor.
  4. Scroll to the very bottom and enter. debug.sf.nobootanimation=1.
  5. Save and Exit. A full reboot is required to see that this works.
25 Jan 2013

How do I bypass boot loop? ›

Press down the “power” button and “volume up” button at the same time for a few seconds. Then your phone will access the recovery mode. You can leave the buttons while you see the Android logo on your screen. If you fail to see the logo, you have to repeat the mentioned steps until you see the Android logo.

How do you fix a system that freezes? ›

Reboot and Try Again

Press and hold down on the power button until your computer turns off, then press the power button again to boot back up from scratch. If you were working on something important when the freeze happened, you may be able to recover it, depending on the program and how it handles unsaved documents.

Why does my set top box freeze? ›

If the input RF signal level of a STB is high or low then it will start freezing in channels. You always needs to maintain the input RF signal level of STB.

How do you unfreeze an Android that won't turn off? ›

Perform a forced restart

If the standard restart doesn't help, simultaneously press and hold the power and volume down keys for more than seven seconds. This will force your phone to restart.

How long does a cable box take to reset? ›

Resetting a cable box and router is a really simple task and only takes a few minutes the vast majority of the time. In both cases, unplug the box or router from its electrical source and wait at least ten seconds before reconnecting.

Why won t my cable box reboot? ›

Carefully unplug the Set-Top Box power cord from the electrical outlet or power strip if you're using one. Wait 30 seconds while the Set-Top Box completely shuts off. Plug the power cord back in. The Set-Top Box will automatically reboot – this may take a few minutes.


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